Delivery & FAQs

We understand that when ordering furniture, guessing the exact number of guests that will attend your wedding, often a year or more in advance is quite a big ask! Therefore, we allow numbers to go up or down within reason (usually 20% either way) without a penalty charge. Just as long as we have stock available at the point of booking.

Absolutely, you can hire for the number of days you need. Our standard hire prices allow for up to 7 days hire. Price wise this is still the same price as our old ‘single event’ price, we have just thrown on some free days either side to allow for set up etc. Our listed prices are for any hire period from 1-7 days. We also offer longer hire period if needed.

Yes, but this needs to be booked in advance. Most of our wooden furniture is relatively heavy and to give our team a fighting chance of surviving a full season of over 150 weddings without an in-house chiropractor, we have built several custom trolleys and wheeled gadgets. Most of these are for ground floor use only. We can deliver upstairs but will require a 2-man delivery option to be booked in advance.

We have scrapped all fees and charges for anyone who needs to postpone their wedding due to Government lockdowns or similar restrictions related to Coronavirus. This is a really tough time for everyone so we are doing everything we can to make this process as easy as possible. We will honour all prices agreed on your initial booking. Moving to a new date is subject to availability but generally we have the stock to cater for 3-4 bookings on the same date.

We are a small family run business and will always do what we can to help you, please do get in touch to discuss the situation with us first, we may be able to help. Cancellation of any items within 12 months of the delivery date will incur percentage cancellation fees of the hire/sale, charge values as detailed below:

• Between 6 & 12 months before the first day of the hire period - 10%
• Less than 6 months & more than 28 days before the first day of the hire period – 50%
• Less than 28 days and more than 14 days before the first day of the hire period – 75%
• Less than 14 days before the first day of the hire period – 100%
• No notice of cancellation given – 100%

We require a 50% deposit on booking to secure the date. The remaining balance is due any time prior to delivery. Unfortunately, we cannot deliver your items until the balance is cleared so if sending a cheque please do so at least 14 days prior to delivery.

We currently deliver throughout Cumbria, Northumberland, and Southern Scotland. This is both to reduce our environmental impact but also the further we travel the more the delivery costs. Where possible if you are outside of our area we always try to recommend a good supplier we know in your area.

Delivery and installation costs vary depending on your location. We aim to keep all delivery costs as low as possible so just charge for the fuel used and the hourly rate for our drivers. Occasionally we’ll need to bring two vehicles and two drivers for larger orders. This is to allow us stay under the legal weight limits on our vehicles. For deliveries which are a long way from our base we do occasionally need overnight accommodation. Please get in touch with your venue postcode and delivery / collection dates for a quotation.

We do and at no extra cost. We work in the events industry which is not a 9-5 type of business. We’ll deliver and collect whenever you need us to, to make your event as stress free as possible.

As of January 2024 we no longer offer customer collections / returns. We pride ourselves on delivering furniture and lighting to you in the best possible condition. We do this using a wide range of ramps, trolleys, packing blankets and straps which are specifically designed for use with our furniture. All our vehicles are also equipped with a repair / cleaning kit meaning if anything is chipped or damaged in transit, which can happen, our delivery team can sand, re-stain and re-oil furniture back to its original condition at your venue.

Unless you’d prefer otherwise, then we set everything up for you onsite as standard. Our delivery teams won’t leave the venue until you are fully happy with everything supplied. We bring all our own tools and ladders etc. so are fully self-contained onsite. All we really need is a little guidance on where you would like everything placed.

We try to be as flexible as possible with all our hires and fully understand that most weddings and events are a team effort, pulled together using many suppliers who all have their own time requirements. Get in touch and let us know what you need and if we can accommodate your requirements we certainly will.

Absolutely. We work this way with quite a few venues and will always work around whatever you or your venue need. Furniture can be quite bulky and difficult to store on site so we’ll do everything we can to make hiring our furniture as easy as possible.

Unfortunately, replacement / repair charges do apply and will be listed on your delivery note. We are not unreasonable though, and in most cases things can be cleaned or repaired without charge. We work on a reasonable wear and tear basis and will discuss any breakages or losses with you before we issue any charges.

This very much depends on your venue’s electrics and the amount of lighting we install. We use a lot of LED lighting with a very low power draw so in most cases the venues own electrics will be fine. For certain venues, like old barn style venues, it can be wise to bring in an external generator which can run all our equipment, plus catering and bar power and often your band as well. Get in touch to discuss your requirements further.