Delivery Made Easy
Delivery and installation slots are available 7 days a week and we can accommodate most requirements. For example, sometimes lighting rigs are better installed early evening when the light is fading, or sometimes venues need furniture delivered very early morning to allow their staff to get the room set. We’ll do our best to work around whatever you need.
For a delivery and installation quote please get in touch with your venue postcode and the date and times you’d like delivery and collection to take place.
Frequently Asked Questions
What happens to my deposit if I need to postpone due to
We have scrapped all fees and charges for anyone who needs to postpone their wedding due to the Coronavirus. This is a really tough time for everyone so we are doing everything we can to make this process as easy as possible. We will honour all prices agreed on your initial booking. Moving to a new date is subject to availability but generally we have the stock to cater for 3-4 bookings on the same date.
What happens to my deposit if I need to cancel or postpone for reasons other than
We are a small family run business and will always do what we can to help you, please do get in touch to discuss the situation with us first, we may be able to help.
Cancellation of any items within 12 months of the delivery date will incur percentage cancellation fees of the hire/sale, charge values as detailed below:
- Between 6 & 12 months before the first day of the hire period - 10%
- Less than 6 months & more than 28 days before the first day of the hire period - 50%
- Less than 28 days and more than 14 days before the first day of the hire period - 75%
- Less than 14 days before the first day of the hire period - 100%
- No notice of cancellation given - 100%
How much deposit is required to secure my
We require a 50% deposit on booking to secure the date. The remaining balance is due any time prior to delivery. Unfortunately, we cannot deliver your items until the balance is cleared so if sending a cheque please do so at least 7 days prior to delivery.
How far do you
We deliver in and around Cumbria and Northumberland. This is both to reduce our environmental impact but also the further we travel the more the delivery costs. Where possible if you are outside of our area we always try to recommend a good supplier we know in your area. There are some products which are a bit more unique to us which we will deliver further.
How much does delivery
Delivery and installation costs vary depending on your location. We aim to keep all delivery costs as low as possible so just charge for the fuel used and the hourly rate for our drivers. Occasionally we’ll need to bring two vehicles / drivers for larger orders. This is to allow us stay under the legal weight limits. For deliveries which are a long way from our base we do occasionally need overnight accommodation. Please get in touch with your venue postcode and delivery / collection dates for a quotation.
Do you deliver / collect on weekends and is this more
We do and at no extra cost. We work in the events industry which is not a 9-5 type of business. We’ll deliver and collect whenever you need us to, to make your event as stress free as possible.
Can I collect hire items in my own
Yes, we offer a full dry hire service from our warehouse near Brampton, Cumbria. The warehouse is not staffed full time though, so this service is by appointment only and we charge a basic travel cost of £30. This is just to cover our travel and time. Collections and drop offs are available most times of the day 7 days a week.
Do you set the hire equipment up or do we do it
Unless you’d prefer otherwise, then we set everything up for you onsite as standard. Our delivery teams won’t leave the venue until you are fully happy with everything supplied. We bring all our own tools and ladders etc. so are fully self-contained onsite. All we really need is a little guidance on where you would like everything placed.
What happens if I need to hire the equipment for an extra
We try to be as flexible as possible with all our hires and fully understand that most weddings and events are a team effort, pulled together using many suppliers who all have their own time requirements. Get in touch and let us know what you need and if we can accommodate your requirements we certainly will.
Our venue needs the equipment collected at 1.00am straight after the wedding, is this
Absolutely. We work this way with quite a few venues and will always work around whatever you or your venue need. Furniture can be quite bulky and difficult to store on site so we’ll do everything we can to make hiring our furniture as easy as possible.
What happens if we break or lose a hire
Unfortunately, replacement / repair charges do apply and will be listed on your delivery note. We are not unreasonable though, and in most cases things can be cleaned or repaired without charge. We work on a reasonable wear and tear basis and will discuss any breakages or losses with you before we issue any charges.
Do I need a generator for
This very much depends on your venue’s electrics and the amount of lighting we install. We use a lot of LED lighting with a very low power draw so in most cases the venues own electrics will be fine. For certain venues, like old barn style venues, it can be wise to bring in an external generator (we can recommend some good suppliers) which can run all our equipment, plus catering and bar power and often your band as well. Get in touch to discuss your requirements further.